Acceltree Software Private Limited – Technical Support Executive

Full time @IntuTech Institute in Non IT
  • Post Date : May 7, 2024
  • Apply Before : May 18, 2024
  • 3 Application(s)
  • View(s) 33
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Job Detail

  • Job ID 5332
  • Offered Salary 21000
  • Career Level Executive
  • Experience 2 Years
  • Gender Male
  • Industry Non IT
  • Qualifications Degree Bachelor
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Job Description

Job Detail : Technical Support Executive

Job Location : Pune, India

Job Experience : 1-4 years

Job Description : 

  • Team handling of support function.
  • Need strong technical knowledge. e.g SQL, Jira, etc.
  • Stay updated with product & services information, changes and updates.
  • Interact with client to provide response to inquiries, concerns, and requests about AccelTree products and services.
  • Know all requisite information about ASPL’s products & services.
  • Follow standard processes and procedures.

Key Responsibilities :

  • Be in regular contact with client, to understand customer satisfaction on regular basis, conduct CSAT once a quarter to document feedback from customer.
  • Technical support(L2 & L3) for client’s issues regarding our products.
  • Understand & allocate support resources
  • Follow up and make scheduled call backs to client where necessary

Desired Exposure :

  • Strong spoken and written English communication skills
  • Excellent interpersonal skills/ sales skills is added advantage.
  • Have to have a strong business sense.
  • Knowledge of relevant software computer applications and equipment.
  • Hands on customer service principles and practices experience.
  • Effective listening skills.
  • Willingness to co-operate with others and work to the greater good.
  • Excellent Problem Solving and ability to multitasking.
  • At least 1+ year experience in the back end.
  • Proven experience of implementing enterprise quality software, will be an added advantage.

Education & Qualification : 

  • B.Tech/B.E./ BE, MCS, MCA, MSc, CDAC (specialization in IT/ Computers preferred.)

For any other queries regarding career opportunities with AccelTree, e-mail us at hr@acceltree.com

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